Tag Archives: emergency

Apr 20 2015

Local Medics Ditched for Festival Specialists – Permit Now In Jeopardy?

crowdrx_small_web

hgh winnemucca

Last month we brought the news that BMOrg had cut out early from their half-million dollar annual contract with Humboldt General Hospital. Now we know why: they have ditched the local medical facility for CrowdRX, who specialize in providing medical services to festivals like Coachella and Bonnaroo.

From the Reno Gazette-Journal, Burning Man Chooses New Medical Provider, BLM Concerned:

Burning Man has chosen a new, out-of-state medical support services provider to care for patients after considering the public health and safety concerns expressed by the Bureau of Land Management following last year’s Burn.

While glad to see that Burning Man is taking the initiative to make changes to address the BLM’s concerns, the concerns are not gone.

“I’m somewhat apprehensive with a new medical provider coming on with only four months before implementation,” said Gene Seidlitz, district manager for the BLM office based out of Winnemucca.

It’s a big deal that the BLM are apprehensive, because with just a few months to go until the start of the event, the Special Recreation Permit has still not been approved. It’s on Seidlitz’ desk, but he’s not signing…yet.

The BLM will not issue a special recreation permit to Burning Man until all concerns pertaining to public health and safety are addressed within the contract with CrowdRx, the new provider, Seidlitz said.

Burning Man has some time, as the permit is usually issued in June, according to Seidlitz.

“They have a permit in front of me, but it’s unsigned,” he said.

The BLM report addressing public health and safety during the 2014 Burning Man was not immediately available Wednesday for review. Seidlitz said it covered issues like the poor portable toilet sanitation and the lack of communication between Burning Man’s own emergency support staff and staff employed by the medical support services provider

No big deal, at least BMOrg have locked in the new provider…right? Wrong.

On Wednesday, Burning Man announced that it reached an agreement with CrowdRx, but no contract is in place since all of the “numbers” still have to be figured out, according to Burning Man spokesman Jim Graham. Officials have not revealed the contract amount or if it will be a one-year or multi-year contract.

What do they need to do to figure this out? Haven’t they been doing it for 30 years? What happens if they can’t negotiate a fair contract (something BMOrg are not exactly renowned for)?

hgh ems

Humboldt General Hospital spokesman Pat Songer said that while the hospital won’t suffer financially from the loss of the contract, it is a disappointing blow to the local community.

“It’s disappointing that Burning Man chose to work with an out-of-state company that’s unlicensed in Nevada. It’s disappointing for the state of Nevada,” Songer said. “They’re not licensed to provide ambulance services, they’re not licensed as a hospital in Nevada.”

BM CEO Marian Goodell is not concerned.

CrowdRx currently serves nearly 20,000 events nationwide, including a variety of musical festivals such as Coachella and Bonnaroo. Other clients include major athletic events, including the U.S. Open and various all-star major league events.

“CrowdRx has an excellent reputation for providing medical support for large public events across the country,” said Burning Man CEO Marian Goodell. “We’re looking forward to working with them now and into the future as Burning Man evolves and grows.”

Large public events across the country, huh? Is that where Burning Man is evolving and growing to?

Last year more than 4500 emergency calls were processed and over 6100 patients were treated medically, almost 10% of the total population. Black Rock City may have less crime than other places, but it sure seems to have more injuries and accidents. Most of the treatment was for dehydration, scrapes and cuts, or intoxication/overdose.

CrowdRX do not have any ambulance facilities in the area, and HGH won’t be making theirs available to the rival that cut their lunch. It doesn’t sound like CrowdRX have been to Burning Man, or really know much about what’s in store for them.

Burning Man will be a different animal for CrowdRx.

“Nevada is a new venture for us. We will look and see what we need,” [CrowdRX’s new president Carl] Monzo said.

The most rural environment the company had worked in its 23 years of experience was a Phish concert held in a rural part of New England in the 1990s, he said.

“When we’re dealing with something like Burning Man, I think we need to double and triple check because it’s not like there’s resources around the corner,” Monzo said. Black Rock City is located about two hours north of Reno in the Black Rock Desert.

It is possible that CrowdRx will reach out to local ambulance and hospital entities for collaboration, according to Monzo. Humboldt General Hospital is not interested in working with CrowdRx, according to Songer, the hospital’s spokesman

So they haven’t even looked to see what they need yet, let alone negotiated a contract – either for a year or multiple years? And they’re just assuming it will be no problem for them to collaborate with the local resources that they just screwed out of a contract? This does not sound very positive.

EMS1 has further details:

“Burning Man is a premier event with an outstanding level of service to its participants,” said CrowdRx President Carl Monzo. “We have decades of experience in live event medical care at large gatherings around the country and are excited to bring those skills to Burning Man.”

BMOrg spokesman Jim Graham is characteristically upbeat:

CrowdRx will be providing essentially the same services that Humboldt General Hospital did, though perhaps on a larger scale. Basic first aid will be available in more locations, according to Graham, and a central clinic will provide for more serious needs, such as broken bones, detoxication and dehydration…While Burning Man would like to make it as viable as possible for participants to stay on the playa while being treated, Graham said critical injuries will be treated at the nearest hospital to the playa: Renown Regional Medical Center in Reno. [Source]

What has triggered this? There was a rumor last year that EPA had to be called to the site due to a biohazard problem that was so serious they were considering shutting the event down. I have not been able to substantiate that rumor, perhaps someone else can…or suggest another reason why BMOrg would ditch a local service provider who by all accounts has provided excellent service for the last four years.

In the comments at RGJ, RT insists there were no problems on the turf of “Poopervisor” Robbi Dobbs:

RT: Why on earth would they say that the porta potti service was anything other than exceptional? The trucks come by and powerwash them. They service each of the units 4 times a day. There are well over 1,000 units and they are overseen by the very efficient staff and volunteers on potti patrol. (Led by Robbi Dobbs the Poopervisor), Nearby camps, (Potti friends), stock the paper as needed and zip-tie the ones with accidents inside. Our camp, Sporks Are For Pussys, vowed to keep them clean and stocked but the USS crew did such an excellent job that we barely got a chance to do anything extra. Why was that in their article on medical services anyway?

Is this about health and safety concerns? Politics? Trying to maximize how far their tax-exempt dollars go? Or part of the strategic vision of Burning Man’s expansion over the next century?

From Reddit, we get some speculation about the case “for” the switch:

neil801:

Based on some experiences in 2014 and in talking with a number of friends and acquaintances:

Yellow Shirts, Medical staff at 3:00 & 9:00 = awesome!

Blue shirts, Humboldt = awful!

I speculate this was so because Yellow shirts are Burners, are passionate volunteers, and are experienced medical professionals in the default world. While blue shirts are paid individuals just going through another day at the office. I’m optimistic that CrowdRX will do a good job due to their festival experience – they might just ‘get’ Burning Man. Good-bye and good riddance to shitty Humboldt.

luvmuppet:

…the RGJ is pretty clueless on this one too. CrowdRX is basically providing stuff, but a lot of the very same people are going to be there anyway. HGH hired from all over the place, this isn’t going to be any different. In fact it might be better.. There were a lot of first timers that HGH had hired that were there for the money only. As in, had no ties to anything burner whatsoever, never been to the event, etc. were only there for one shift and that’s it. Rumor is that crowdrx is wanting to help hire on many of the ESD folks for a few shifts. So, in a sense, CrowdRX would be providing a WAY better service by bringing on veteran burners instead of putting an ad on Facebook/JEMS (HGH did this!) and hiring random people.

Burner Claire Gilles has been the lead nurse at Burning Man with HGH for the last several years. She has  raised her concerns with the BLM, and encourages the rest of us to do the same:

To whom it may concern,
I am very concerned about the BM. Org choice of new medical management for Burning Man 2015. I am an emergency room RN in Reno and I have volunteered for the last several years with HGH at Burning man as their lead RN. This new medical Management company is and will not be prepared to treat the high volume of critical patients that this event produces on a daily bases. They are unable to provide critical care or acute cardiac and trauma life support , not do they possess the transport equipment or staff to transport these patients off of the playa . Which means they will be utilizing 40-50 percent of our local EMS . When our local EMS is out of service running extended time transports back and forth between the Event they are unable to provide care in our community and our community will suffer for it. Because Crowd RX is not able to care for critically ill patients they will be transporting off playa significantly more people, this will add additional strain to our ER ‘s and hospitals ( which are already at max capacity ). Burning man takes place during an extremely busy time for Reno and sparks , the Rib cook off and our annual motor cycle jamboree to name just two. HGH provided consistently excellent , swift and skilled care not only on site but also managed transports for the patients that needed to be moved to a higher level of care . HGH is able to provide Critical care management on site, and frequently able to even treat and discharge some of these patients back to their playa homes. The staff at ramparts even managed to make sure their discharged patients had follow up care while at the Burn. Because HGH is local and respected within Northern Nevada they had the ability to connect with critical care air services and local physicians outside of Black rock city. They even provided limited medications for patients on a daily bases while on playa . Due to their proximity to Gerlach , HGH was able to restock any supplies and medications daily and maintain consistent quality care and service. HGH is local and loved and understands not only the needs of black rock city but of the hospital systems in Reno and sparks and was able to provide excellent care without overwhelming our local ER’s and staff. I ask you as a native Nevadan , a long time Burner and a medical professional to restrict Crowd RX from providing care for this event. The residents of Black rock city and Reno, sparks, Fernely and Fallon deserve better…

I’d like to add one more item to ponder with regards to the new Medical management at Burning Man. Crowd RX is an out of state corporation. They are providing care at Burning man simply to make a profit. Do they care about the reputation of Nevada ? Our local economy thrives on tourism. Who better to provide care for tens of thousands of guests in our state than the people who live and take pride in Nevada. Why should we allow an outside agency with no experience and no ties to our community be paid to provide what will likely be poor care for the biggest annual revenue generating event in Northern Nevada? Keep Health care at the burn Local! Support HGH and tell BLM Nevadans should be taking care of our welcomed Guests !! Because we quite frankly do it better and we want them to return to their homes across the U.S. and the globe enthusiastic praise for this great state!

This is contact info the BLM who will be determining if Crowd RX meets the expectations needed for safe care during this event. Please email or call with your opinion! 

Winnemucca District Office
5100 East Winnemucca Blvd.
Winnemucca, NV 89445
Phone: 775-623-1500
Fax: 775-623-1503
Email: wfoweb@blm.gov
Office hours: 7:30 am-4:30 pm, M-F

 

Sep 15 2013

SAFETY THIRD: Sacked DPW Dispatch Manager Blows the Whistle on Safety Issues

by Whatsblem the Pro

Earlier this year we reported on a spate of firings at Burning Man, including that of DPW Dispatch manager Palmer ‘Gameshow’ Parker. Technically, Gameshow wasn’t fired; the corporation that owns Burning Man simply declined to renew his contract. The reality of the situation, though, is that a long-term Burning Man employee in a management position was rather abruptly sacked after a decade with DPW.

Now Gameshow is speaking his mind about his tenure with the Man — and the reasons they fired him — and wants to share his thoughts with all of you, along with a letter he wrote to Charlie Dolman, the fledgling Event Operations Director that the Burning Man Org hired just last December. In a nutshell, Gameshow says he was fired largely for not keeping silent about the woeful state of the radio equipment his department was forced to work with, despite the safety issues involved.

[NOTE: “EMBER reports” are after-burn reports written by managers from every department of the Burning Man Org, to document in detail every significant success or failure.]

Former DPW Dispatch Manager Palmer 'Gameshow' Parker

Former DPW Dispatch Manager Palmer ‘Gameshow’ Parker

AN OPEN LETTER FROM PALMER ‘GAMESHOW’ PARKER

Greetings, friends and Burning Man family,

As most all of you know I received a phone call last March which said, in essence, I no longer had the job of Burning Man Department of Public Works Dispatch Manager because the new BM Operations Manager desired a closer working relationship between Emergency Services Division and DPW. Since then I have spent a LOT of time thinking about what happened and why. My primary concern as DPW Dispatch manager was always safety, not politics. It still is. The result is a letter to Charlie Dolman, the Operations Manager, along with the creation of a website which consists of that letter along with past manager reports, pictures, and other relevant information.

I invite you to learn more or, if you wish, stop here. Either way, know that I feel that your inclusion in this invitation was important. You have my permission to pass this information along to others if you wish.

The letter below was sent to Charlie Dolman with cc: to Burning Man Board, Executive Committee, and DPW Council of Darkness members. This is what my intro was in the email to Mr. Dolman et al:

“My apologies for the timing of this letter, it and the creation of a website have been a work in progress for months and now is when all was finally completed. . . if you encounter any difficulty in opening the file I can resend it in Word form.

I have attempted to cc: the Board, the Executive Committee, and the DPW Council of Darkness in particular though I was not able to verify all email addresses through the Burning Man website. I am sending it to others in the extended Burner community as well.

If you do choose to read my letter and go through the website I’ve created, I have one question for you: What would you have had me do differently?”

August 20, 2013
Charlie Dolman
Operations Manager
Burning Man
995 Market Street
15th Floor
San Franciso, CA 94103

Dear Mr. Dolman:

My name is Palmer Parker, playa name Gameshow. I held the position of DPW Dispatcher for 10 years, manager for nine of those. On March 13th of this year my immediate supervisor, Playground, informed me by telephone that Burning Man’s new Operations Manager “wished a closer working relationship between ESD and
DPW Dispatch” therefore my employment with Burning Man was terminated. This effectively also fired my wife Katy from her five year position as Dispatcher and my de facto assistant manager though no one from Burning Man has contacted her directly about that. It also served to eliminate my stepdaughter Aimee’s (Paws Off) two-year volunteer position under Bettie June in Art Support Services and removed my two step-sons’ (Andrew “L’il Dog” and Benny “Rooster Tail”) two-year volunteer efforts with Shelly in the Commissary. Over the months since that phone call I have spent many, many hours – including way too many times waking in the wee hours of the morning – processing what happened and why. This letter is one result of that pondering and, for clarity’s sake, it is not an effort to regain employment by Burning Man.

To the best of my knowledge you and I, sir, have never met or communicated directly in any way prior to my writing this – I didn’t know your name until I went looking for it on the Burning Man website after that phone call. No grievance has ever been filed against me, no request for mediation has been made toward me, and no conflict resolution efforts have been initiated by anyone but me. I have never been accused of theft, lying, assault, or any other criminal act at Burning Man. I will grant you that I was accused of sending a page about a death to a Board member at a very early time one morning. As that method of relaying such news would be entirely inappropriate regardless of the hour, when I asked for proof of the page I did not remember having sent, Joseph Pred told me that the paging log was corrupted and he was therefore unable to provide that record. In truth I may not have even been on shift that night despite what the posted Dispatch schedule listed.

There were no discussions of need for personal improvement plan or other HR-related activity (Charles of ESD COMM – a Burning Man contractor rather than employee – threatened on occasion that he would talk to HR about me or others who commented on the poor state of the radio system), no mention of probation or other change in my Burning Man employment status. I was directed to not speak ill of the state of radios last year and I followed that directive to the best of my ability. I was honest in my ten years of post-event manager EMBER reports. Given the very succinct presentation of the reason I was given for your firing me, I can only surmise that you based your decision on information, documentation, opinion, and/or otherwise provided by Joseph in his position as head of Burning Man’s Emergency Services Division (I find it ironic that I had, through my supervisor, requested mediation with him in 2011 and he refused). It is a sadness to me that the friendship he and I once shared has also been a victim of the continued state of radio service his department provides to DPW.

My primary concern as DPW Dispatch Manager was always safety with a close second being effective, reliable, and efficient radio service. The quality of the tools Burning Man provides to DPW Dispatch to establish the umbrella of communication creating that safety and efficiency is controlled entirely by ESD: DPW Dispatch is completely dependent on that department for equipment and programming.

Among myself and the Dispatchers who worked with me it had long been a grave concern that we would be unable to respond to an emergency because we could not hear a radio call or could not be heard when we attempted to transmit. A life lost or a serious injury is a horrible burden for a Dispatcher to bear even when equipment works as it should. And it appears to me that rather than work to solve the real problem(s) you chose, instead, to be convinced by Joseph to kill the messenger. Your action has relieved me of responsibility if someone may suffer injury or death because of defective radios but, in doing so, I believe you have taken that responsibility on yourself.

I have no idea whether you’ve read any of my EMBER reports or not. They have long included appreciations for jobs well done and concerns for shortcomings. Examples from last year’s EMBER (sort of extra-appropriate since when I added this example to my letter it was Fence Day 2013 and congrats to the crew there for this year’s record time):

  1. IN YOUR OPINION, WHAT WORKED WELL AND WHAT DIDN’T THIS YEAR

WHAT WORKED WELL:

  • 4508 (CONTAINS THE DISPATCH OFFICE) WAS IN POSITION IN THE DEPOT-TO-BE ON FENCE DAY MORNING EVEN BEFORE THE FIRST LEG OF TRASH FENCE T-STAKES WERE IN ~ THANK YOU INSANE AND HEAT!! INSANE WAS ALSO KIND ENOUGH TO TAKE US TO BREAKFAST – IN 4508 – ONCE THE COMMISSARY WAS UP AND RUNNING.
  • SUPPORT FROM THE IT DEPARTMENT WAS, YET ANOTHER YEAR IN A ROW, STELLAR ~ COMPLETE WITH NEW (FASTER) COMPUTER, NEW (IT WORKED!!) PRINTER, ALL OF WHICH, ALONG WITH VOIP PHONE, WERE INSTALLED AND OPERATIONAL BY 2PM ON FENCE DAY. IT STAFF ALSO CHECKED IN ON US REGULARLY THROUGHOUT OUR TIME ON PLAYA AND, WHEN DISPATCH CALLED WITH A QUESTION OR PROBLEM, THEY RESPONDED IMMEDIATELY. IT IS TRULY WONDERFUL TO BE SO FULLY AND PLEASANTLY SERVED AND SUPPORTED BY THAT CREW.
  • SUPPORT FROM MANY FORMERLY KNOWN AS SENIOR STAFF AND/OR DPW COUNCIL OF DARKNESS.

WHAT DID NOT WORK WELL:

  • RADIOS
    • SADLY THIS IS YET ANOTHER YEAR’S EMBER IN WHICH I’M NOT SURE WHERE TO BEGIN.
      • DISPATCH WAS EXPECTING TO HAVE UP TO FIVE MOBILE (POWERFUL) RADIOS PROGRAMMED CORRECTLY AND COMPLETELY INSTALLED ON FENCE DAY IF NOT SOONER (THE RADIOS COULD’VE BEEN INSTALLED WHEN 4508 WAS ON THE RANCH). DISPATCH WAS WITHOUT EVEN A SINGLE MOBILE RADIO UNTIL TUESDAY (FENCE DAY WAS MONDAY SO THAT’S ESSENTIALLY TWO DAYS INTO TRANSPO) WHEN I (WITH PERMISSION) WENT TO THE RANCH AND REMOVED THE MOBILE FROM THE COMMON SHOP AND MOVED IT TO DISPATCH. TWO MORE ANALOG MOBILES WERE INSTALLED ON WEDNESDAY.
      • THE RENTAL BRICK TO RENTAL DIGITAL SNAFU WAS A HORRENDOUS TIME AND ENERGY SUCK. IT SET DISPATCH BACK IN TERMS OF OFFICE ORGANIZATION, STAFF TRAINING, AND PLAYA-WIDE DISPATCH SERVICES WHICH DOES NOT INCLUDE THE AMOUNT OF WORK TIME RADIO USERS LOST IN THEIR PART OF THE SWAPPING PROCESS.
      • CHANNELS 4 (PRIMARY DPW ANALOG CHANNEL) AND CHANNEL 911ALT (FORMERLY 912, THE BRICK RADIO’S VERSION OF ESD911) WERE TAKEN DOWN WITHOUT WARNING TO DISPATCH OR OUR USERS.
      • THE MORE DIGITAL RADIO USERS THERE WERE, THE MORE DPW’S PRIMARY CHANNEL BECAME UNUSABLE DUE TO HARMONIC INTERFERENCE.
      • WHEN 4508 WAS SWITCHED FROM GENERATOR TO LIGHT TOWER FOR POWER POST-EVENT THE UNINTERRUPTIBLE POWER SUPPLY (UPS) PROTECTING THE MOBILE RADIOS WENT CRAZY. SOLUTION WAS TO BYPASS THE UPS (THERE WERE NO COMM TECHS ON PLAYA OR IN GERLACH). THAT WOULD NOT HAVE OCCURRED IF THE RADIOS HAD BEEN POWERED AS REQUESTED IN LAST YEAR’S EMBER.
      • RADIO COMMUNICATION WITH THE RANCH BECAME DIFFICULT TO IMPOSSIBLE ONCE THE SWITCH TO DIGITAL OCCURRED. THAT PRESENTED SAFETY AND LOGISTICAL SIDE EFFECTS.

If you would like to read about my history at Burning Man, view, pictures, and browse other information you are welcome to visit www.gameshow.me. If you
would like to learn more of the DPW Dispatch side of ESD/Dispatch history, I can provide that as well. I started this letter several months ago and let it sit, I’m not usually the letter-writing type in a situation like this. Much more likely, typically, to recognize the hierarchy and move on. But I keep coming back to the issue of the safety of those on the playa. I have spoken of my firing with very few in the Burning Man organization (or elsewhere for that matter except by way of explaining why I wasn’t going to TTITD to those who expected me to be gone by now). It was suggested to me at one point that a way of airing my safety concerns might be by filing a grievance myself. I thought about that suggestion for a while and decided to try that route rather than airing dirty laundry, so to speak. I called Playground and asked her what procedure there might be. She said she would get back to me in a day or two and she did, saying that there was no procedure but if I’d like to write a letter to her she would forward it to Human Resources or, if I preferred, I could write to HR directly. As I had been told in March that it was you who had made the firing decision, I have decided to send this letter to you instead with copies to the Board, Executive Committee, DPW Council of Darkness, and others in the Burner community.

You can read the entire text of Gameshow’s letter to Charlie Dolman at gameshow.me