JOB SUMMARY
Burning Man’s Ticketing Associate manages specific ticketing programs throughout the year and is the point person for all outward-facing ticketing communications, including architechting participant support. This role also participates in year-round planning for Box Office operations, and on playa acts as one of two Box Office Co-Operations Managers.
This is a full-time, regular position eligible for benefits in our San Francisco office.
DUTIES & ESSENTIAL FUNCTIONS
Year-round Ticketing Operations:
* Oversees day-to-day participant support including creation of support macros, coordinating with the ticket vendor’s support team, ensuring consistency of messages across all support platforms.
* Maintains accuracy of content in all public-facing channels.
* Monitors and pursues ticket resale activity on the secondary market, including managing a volunteer resale tracking team.
Special Programs:
* Manages Locals, Lifetime, Alumni, & Charitable donation ticket programs.
* Reviews and processes Low Income applications.
* Reviews and processes post-event refund requests.
* Manages interdepartmental BMID process and production and oversees on-playa BMID office operations.
* Assists in creation of all training materials & conducting trainings.
* Acts as Box Office lead for Community Events as needed.
* Manages internal ticket QA process and is responsible for all inventory tracking.
* Responsible for coordinating all internal TRS training and supporting materials.
* Manages internal ticket fulfillment.
* Produces post-event departmental ticket use summaries.
* Manages early on-site staff credentialing & coordinates with the Gerlach Office
* On playa acts as one of two Box Office Co-Operations Managers.
Other:
* Attend meetings as needed.
* Support current ticket policies.
* Assist with research as requested by the Legal team.
REQUIRED QUALIFICATIONS
* Bachelor’s degree or higher
* Must be extremely detail-oriented
* Excellent project management skills
* Exceptional customer service skills
* Strong analytical skills
* Ability to work with sensitive information discreetly
* Ability to follow directions accurately and efficiently
* Working knowledge of Salesforce, FileMaker Pro, MS office suite, internet browers, and email clients.
* Comfortable learning new technologies and their applications.
* Experience managing databases
* Confortable with and proficient in math
* Must be adept at prioritizing competing tasks
* Must possess outstanding verbal and written communication skills
* Participant of Burning Man
* Confident & effective working independently
PREFERRED QUALIFICATIONS
* Box Office experience
* experience managing volunteers
* experience creating data-driven infographics
* working knowledge of graphics programs
Burning Man is an equal-opportunity employer.